Can I Remove a Bad Review on Facebook
Stressed virtually the negative reviews on your Facebook folio? Use these tips to make you feel better and abound from the experience.
Even the best businesses get negative reviews. Your well-adept processes tin neglect. A poor-quality production can skid through. A team member can have a really bad day.
What should you do when you lot become negative reviews on your Facebook page?
Should you ignore them? Should y'all delete them?
In this postal service, nosotros'll walk yous through all the available options and accept a wait at some best practices.
Treatment Critical Reviews
If y'all run a business, you are going to get unhappy customers. It'due south a simple and unpleasant office of life.
How y'all handle the genuine criticism matters.
Sweeping it under the carpet and ignoring it e'er happened can erode customer trust and stall your growth. Plus, they'll only go air their disgruntlement somewhere else.
If a reviewer bought your production or service and had a genuinely negative experience, information technology'south up to you to fix it every bit all-time you can. Mistakes happen. How y'all handle them defines your company's culture and public perception.
When yous go a genuine negative review, address the underlying bug, and handle it gracefully. What's upsetting the customer and where did the break in procedure occur?
These reviews give you an opportunity to show that you lot are in business organization for more than just sales. It'due south your take a chance to highlight that you lot care about your customers and their unique feel.
Run across how U.Yard. pub The Illicit Still handled the following negative review on its Facebook page:
Negative review on a Facebook Page example
If the review is critical yet constructive, acknowledge the customer's point of view and try to get to the lesser of the situation.
Some reviewers accept experienced genuine issues. Maybe they were overcharged, the service took longer than adequate, or the amenities were not as advertised.
Bottom line: The negative reviewers feel hurt and irritated.
Deleting these kind of reviews would not do your business any good.
But, if you work with them and find a reasonable compromise, yous can earn their loyalty and back up. If y'all desire a review on Facebook engagement and earning that loyalty and support, grab our gratuitous "Facebook 101" ebook.
Related Post: How to Remove a Page from the Facebook Concern Manager
Dealing With Other Kinds of Negative Reviews
Non all negative reviews you become will be effective.
Depending on the type of business you run, some reviews may not exist direct related to your products and services.
How you handle those is ultimately upwardly to yous and will depend on your brand'south values.
The Joy of Knitting, a yarn store based in Franklin, Tennessee, faced a similar state of affairs around the time of the Women's March in Washington DC. The shop's possessor, Elisabeth Poe, felt that the march was counterproductive and expressed that on her Facebook page.
The post brought a slew of strong reactions including strong support and equally strong condemnation. This led to negative reviews from reviewers who strongly supported the Women's March and what it stood for but hadn't necessarily been to the shop and dealt with it on a business organisation level.
Because the reviews weren't straight linked to the business organization, Elisabeth Poe removed them birthday.
If yous hold potent beliefs that put yous on either side of the political spectrum and strongly influence the way you conduct your business organisation, this situation may be familiar.
Disabling the reviews birthday tin assistance you shift the focus back to your products and services.
On the other hand, leaving the reviews up can serve as a describe for customers that share your beliefs while keeping away ones you'd rather not deal with.
Imitation Reviews
Y'all may get fake reviews. (Trolls don't spend all their time but hanging out on Twitter.)
Read how this one local Boston business organisation received 100 negative reviews on its Facebook folio in mere minutes.
How do you cope with the i-star reviews from people who aren't your customers?
If the review is just vitriol that has nada to do with your products, breaks Facebook'south standards, and adds zero value to your followers, request that Facebook removes that review.
These kind of reviews are spam. They are irrelevant and tin hurt your business. Report them.
How to Report a Negative Review
You can't delete a negative spam or disrespectful review on your Facebook page, simply you can report it.
To report a review that doesn't adhere to Facebook's Customs Standards, become to the review and click on the menu arrow in the pinnacle right hand corner.
Click on "written report post" and follow the instructions.
Facebook only allows you to report written reviews, so if y'all've but got low stars there's not much you tin do at this point in time.
[Tweet "Want to remove a one-star review with no comment on your Facebook page? No can practise."]
How to Disable Reviews
Even if Facebook's reporting arrangement was working at superlative efficiency, information technology but allows users to report written reviews. This feature can exist driveling by competitors and bored people on the internet who don't like what you or your business stand for.
Like The Joy of Knitting, Mark Wynimko, the wedding photographer behind Wynn Films, completely disabled the reviews on his page because Facebook repeatedly ignored his requests to remove them.
Now, instead of relying on Facebook reviews, they use their Facebook pages every bit a ways to communicate with fans, share valuable content, and update users of what'due south going on.
Untruthful reviews can be incredibly damaging to small businesses that piece of work hard on building and maintaining a solid online reputation.
If your Facebook reviews are causing measurable harm to your business, consider disabling ratings and reviews on your Facebook page.
Keep Upwards With Facebook Reviews
A social media management tool like Agorapulse can assistance y'all pull your latest reviews into your social inbox so that yous tin can reply, assign, or tag the review accordingly.
If you need to study a review for some of the reasons mentioned higher up, you lot'll take to do that natively on Facebook. Simply for virtually reviews, having the reviews in the same stream as your other messages and posts on your Page are extremely helpful and fourth dimension-saving.
A successful social media account hinges on the trust between you and your followers.
If you delete reviews but considering they are negative, you are slowly eroding that trust and abandoning transparency for convenience.
Addressing poor customer experiences to the best of your ability shows potential customers that you intendance
On the other mitt, reporting irrelevant, abusive, and spam reviews to Facebook tin assist improve the experience for the whole customs.
Become started on saving time and energy on your own social media management!
Check out our free trial of Agorapulse to assistance you schedule, runway, and measure all your social media efforts.
Source: https://www.agorapulse.com/blog/negative-reviews-facebook-page/
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